Withdrawal policy

By requesting a withdrawal you accept this policy. Its purpose is simple: payouts go to the right person, at the right destination, within the stated timelines, with the checks the law requires and nothing invented on the day. Every rule below exists because somewhere, once, the opposite happened.

Payouts run to verified South African bank accounts by EFT, to Visa and Mastercard cards where the issuer supports it, and to the PayPal account used for deposits. The full table with types, fees, and processing times is on the methods page. Crypto wallets are not payout destinations for rand accounts.

Requests are actioned within one business day of approval. After that, PayPal payouts usually arrive within 24 hours, EFT within one to three business days, and card payouts within one to five, issuer dependent. Delays can come from bank cut-off times, public holidays, and destination-side processing, which no platform controls.

Withdrawals are free of platform fees on every method. Where a third party, such as a card issuer or a bank on the receiving side, charges for its part of the transfer, that charge is disclosed where known before you confirm. We add nothing on top of third-party costs and take no spread on payouts.

Minimum and maximum amounts per request, per day, and per month depend on your tier and verification level, and are stated in writing by your advisor before you fund. The first deposit minimum on Basic is R 4,500. Higher limits follow completed verification rather than requests through support.

Identity verification under the FIC Act is required before any payout, and additional checks, including source-of-funds questions for larger or unusual withdrawals, apply under the AML/KYC policy. Checks are proportionate and confidential, and most complete within a business day.

A payout can be paused or refused where: destination details do not match the verified identity, documents are missing or unclear, the account is under an active fraud or AML review, the withdrawal conflicts with legal obligations, or the funds stem from a deposit still clearing. Every hold is explained in writing with what is needed to release it.

You are responsible for the accuracy of your banking and payout details, and for keeping them current. Funds sent to correct details you supplied are considered delivered; recovering a misdirected EFT depends on the receiving bank's cooperation and can take weeks. Check the digits before you confirm, every time.

A pending request can be cancelled or edited from the account while it is not yet processing, which is usually until end of day on submission. Once processing starts, the transfer follows its rail and a reversal depends on the receiving side. Changing a destination applies to future requests, after its own security waiting period.

Questions about a pending or completed withdrawal go to Client Support and Compliance at [email protected], Monday to Friday, 8:30 to 17:30 SAST (excluding public holidays). Include the request reference and the submission time; most status questions are answered within one business hour, and disputes follow the complaints procedure.

This policy can change as rails, rules, or the service change. The current version is always published on this page, material changes are announced to registered clients in advance, and a change never retroactively applies to a request already submitted under the previous version.