Contact us

Our team tries to answer every user quickly, warmly, and properly. New to AI-assisted investing or managing a substantial portfolio already, you get the same readiness to answer questions, unpack features, and work through problems. Send the contact form and a support specialist reviews it and replies as fast as possible, normally inside one business hour.

By creating an account, you agree to our Privacy Policy and Terms of Use.

Our office

Cape Town office
2 Long Street, 4th Floor, Cape Town City Centre, Cape Town, 8001, South Africa
Mon to Fri 8:30 to 17:30 SAST

Company details on this page are illustrative placeholders pending verified operator data.

Support desk

Client Support and Compliance answers at [email protected], usually under 5 minutes on chat, one business hour by email.

Opening an account

Anything about signing up, the verification call, investor profiles, or documents gets answered before you commit to anything, and the getting started guide walks the same road step by step.

Deposits and withdrawals

How long an Ozow EFT takes, card windows, limits, and where a payout currently sits are all covered by the methods page and the withdrawal policy.

Platform features

Strategy settings, alerts, reports, and the analysis engine itself are documented under Products and services.

Documents

The Terms of Use, Privacy Policy, risk disclosure, and complaints procedure all live under Documents in the menu.

Complaints

A formal complaint travels a written path with published timelines and room to escalate, and it begins on the Complaints page.