Terms of Use
These terms govern your use of the inves21.org website and the services offered through it. By creating an account you accept them. They are written as a real document in readable English, covering what the platform is, what you may and may not do, and where responsibility sits.
1. Use of the website and services
This website is an informational and technology platform operated by Inves 21 Financial Technologies (Pty) Ltd., trading as Inves 21. It provides tools, analysis, and information connected to trading in financial instruments and digital assets. Where transactions are executed, they are concluded with licensed and authorised legal entities, including intermediaries authorised by the Financial Sector Conduct Authority (FSCA), and the terms of those entities apply to execution and custody in addition to these terms.
2. Limitations
The platform provides analysis and automated execution within client-agreed limits. It does not provide personalised investment advice unless expressly agreed in writing for your account, and nothing on this website constitutes a recommendation, solicitation, or offer to buy or sell any instrument. Trading decisions remain yours, made against your own financial situation and risk tolerance, and losses up to the full invested amount are possible.
3. Marketing materials and information emails
Registered clients may receive service communications, account notices, and, where consent has been given, marketing emails. Every marketing message contains a working route to withdraw consent, and service notices that concern your account or the law are sent regardless of marketing preferences because they are not marketing.
4. Intellectual property
The content, design, code, analysis methods, and materials on this site are owned by the company or its licensors and are protected by intellectual property law. You may view and print pages for personal, non-commercial use. Reproduction, redistribution, or use of the site's content for commercial purposes, or systematic extraction of its data, is not permitted without written consent.
5. Privacy
Processing of your personal information is described in the Privacy Policy, which forms part of these terms. In particular, identity verification under the FIC Act is a condition of using withdrawal functions, and the information submitted for it is handled as set out there.
6. Links to third-party sites
The site may link to external websites operated by third parties. Those sites are not under our control, and we are not responsible for their content, availability, or practices. A link is not an endorsement, and you use third-party sites at your own assessment and risk.
7. Prohibited use
You may not use the site or services: in breach of any applicable law; to launder money or finance terrorism or any unlawful activity; to send spam or unsolicited communications through our systems; to attack, probe, overload, or interfere with the platform's infrastructure or its security measures; to infringe intellectual property rights; or to access accounts other than your own. Attempting any of these may result in immediate suspension, reporting to the authorities where the law requires, and, where funds are affected, freezing pending investigation.
8. Support
Support is provided by Client Support and Compliance at [email protected], Monday to Friday, 8:30 to 17:30 SAST (excluding public holidays). Support covers account functions, platform questions, deposits and withdrawals, and complaints. It does not constitute investment advice, and support staff do not give personalised trading recommendations.
9. Warranty disclaimer
The website and its content are provided on an as-is basis. While we aim for accuracy and completeness, we do not warrant that the information is error-free, uninterrupted, complete, or current at every moment. Market data can be delayed or imperfect, analysis can be wrong, and nothing in the platform's output is a promise of performance. To the fullest extent permitted by South African law, all warranties not expressly stated here are excluded.
10. Limitation of liability
To the extent permitted by law, the company's liability for claims connected to the website and services is limited to the amount of fees you paid to the platform in the three months preceding the claim, except where South African law, including the Consumer Protection Act, does not allow the limitation, or where liability arises from death or personal injury caused by negligence, or from fraud. Nothing in these terms excludes liability that lawfully cannot be excluded.
11. Indemnification
You agree to indemnify the company against losses arising from your breach of these terms, your provision of false information, your infringement of third-party rights, or your unlawful use of the platform. This does not apply where the loss was caused by our own misconduct.
12. Changes to these terms
These terms may be updated as the service or applicable law changes. An updated version takes effect when published on this page, and material changes are announced to registered clients in advance through the contact details on file. Continuing to use the platform after the effective date constitutes acceptance of the updated terms.
Other provisions
These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over disputes arising from them, without prejudice to complaint and escalation routes described on the Complaints page, including the FAIS Ombud for eligible matters. If any clause is found unenforceable, the remainder stays in force, and the unenforceable clause is replaced by the closest lawful equivalent. You may not assign your rights under these terms without our written consent; we may assign ours as part of a restructuring of the business. Failure to enforce a right at any time is not a waiver of it. Notices to you go to the contact details on your account; notices to us go to [email protected].